X-Plane Bug Report Form

If you need tech support, see here! This page is for bug reports only.

Here are a few issues in X-Plane 12 RC6 that have already been reported:

Lighting – We are fixing the dark/dim cockpit issues
Cloud rendering quality needs improvement
Blurry Textures – this is a sign that you have run out of VRAM.
Aircraft performance changes (Austin is actively working to improve jet performance)

Our team is actively working on these issues so please do not submit duplicate reports for them.

DO’S

FOR ALL BUG REPORTS on the desktop simulator, include a Log.txt with ALL bug submissions. This can be found in your X-Plane folder.
FOR ALL CRASH REPORTS include the .rpt file in Output/Crash Reports if the automatic crash reporter came up, and please do submit the bug automatically with the report form.
Include screenshots or a movie of any visual bug/artifact
Include a screenshot of your rendering settings for any bug that’s affected by rendering settings
Try and figure out how to reproduce the bug quickly and easily. If possible include a saved situation file so that we can start the sim in the same location/altitude IF NECESSARY.
If you’re experience this issue only with an add-on product, please try reproducing the issue with a default aircraft/airport before submitting a report.

DO NOT’S

Do not submit requests for help. This is not a tech support page. Contact support here.
Do not submit more than one bug in the same form. Please seperate them into ONE SUBMISSION per bug.
Do not submit bugs caused by add-ons or plugins. They need to be sent to the original authors. The best way to know is by removed your add-on/plugin and see if the bug persists.
Do not re-submit the same bug repeatedly…even between versions. Bugs that have been fixed appear in the ChangeLog. All others are assumed to be not-fixed.

All submissions are screened by hand so these guidelines help us to be expedient in processing them. Submissions that do not follow the guidelines will not be processed.

It is unlikely that you will be contacted directly regarding your submission but it will be reviewed and handled if possible.

See the sidebar on the right for an example bug report.

Your Email (required)

Brief Summary of the Issue (required)

Product (required):

Product version (required)

Operating system (required):

Program component (required):

Describe the problem (required)
Situation: What you expected to happen: What actually happened:

Steps to reproduce (required)
Steps to trigger the bug, including locations, settings, et c.: Changes to your system that caused the bug to appear (if any):

Attach the X-Plane log file (required)

Additional file 1 (optional)

Additional file 2 (optional)

Additional file 3 (optional)

I consent to having my email address & any other personal information I have voluntarily included with this report stored by Laminar Research. Laminar Research will use my email address solely for the purpose of contacting me about my bug report, and they will use any other personal information solely for the purpose of identifying & correcting issues in their software.[acceptance]

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